Most website chatbots are a language model wearing your logo, happy to invent an answer. Ours is built the opposite way round.
It reads your website and documents and answers from those. If the answer is not there, it does not have one, and it says so instead of guessing. Every answer links the page it came from, so anyone can check it.
One invented answer about pricing, service area or availability costs you a callback and possibly a review. A narrow agent that admits what it does not know is worth more than a confident one that occasionally lies.
We run the infrastructure ourselves instead of reselling somebody else's chatbot subscription. That is why it is part of the build and the care plan rather than a separate monthly bill.